Moon Shine is not responsible
for damage or injury due to mishandling, improper installation, lack of
maintenance, neglect, loss, or theft of their products. All Moon Shine
fixtures should be installed by a licensed electrician to an outlet in an electrical
circuit with the proper breaker conducting the proper amps/volts.
Every shipment is packed in a double-walled carton with foam peanuts, when necessary, to insure the safety of the shipment. This type of packaging is essential, in most cases, to help insure that items arrive safely. Fixtures are combined in the least amount of cartons to help save on shipping and packing charges unless the customer requests otherwise. Please consider the size of the shades ordered to make sure that sufficient room is available to deliver, store, unpack, and dispose of any unwanted packing material. Moon Shine is not responsible for issues with delivery, storage, unpacking, or disposal of any packing materials used in any shipment. It is the responsibility of the customer to accept delivery, store, unpack, and dispose of materials using their best judgment. Recycling is recommended. Any extra charges related to the delivery of a
shipment that were not disclosed by the customer when the order was placed will
be billed to the customer. Such charges
include, but are not limited to, residential, construction site, inside delivery
(when driver must carry shipment inside the building), scheduled delivery time,
and address corrections.
No claims will be accepted by Moon Shine 10 days after the receipt of the
merchandise. If the color or pattern is incorrect on your order, it may not be a manufacturing mistake. Even if you requested material samples from Moon Shine, those material samples were made from a different dye bath than your shades or were applied by a different artist on staff since all patterns are hand allpied. We only ship orders with colors and patterns matching within a narrow, acceptable
range. However, like ceramic tiles, there can be variation on orders where multiple dyebaths are used. This is also why it
is a good idea to order pairs of shades on the same order, and not one
at a time, to insure a color match. Unless you sent a color or pattern sample back to us to specifically match (either from the material samples we sent or another source), there may be slight variation. If you are concerned
about this, please contact Moon Shine, and we will be happy to
discuss what to expect with your specific order. Returns
are not accepted since all orders are custom made. However, exchanges will
be accepted under certain circumstances and will require the written approval of
a Moon Shine representative (RMA#). However, all George Nelson lighting and fiberglass shell chair and accessories sales are final. If you have any problems or concerns,
please call us at 830-935-2350. We will be happy to discuss your
options. Our goal is to make our customers happy.
Any shipment returned without prior approval will be refused and returned to the
buyer at the buyer's expense.
By issuing payment for a Moon Shine order, the buyer automatically agrees to these terms and conditions.
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