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Return Policy/ Disclaimers

Moon Shine Lamp and Shade, LLC and its partners are not responsible for damage, injury, or death due to mishandling, improper installation, lack of maintenance, neglect, loss, or theft of their products.  All Moon Shine fixtures should be installed by a licensed electrician to an outlet in an electrical circuit with the proper breaker conducting the proper amps/volts and have in place the structure and/or supports required to hold the weight of any fixture being installed.

Full payment must be received before any shipment is released by Moon Shine.  In the event that a shipment is released without full payment, the customer's credit card account will be charged the remaining balance upon discovering the error.  If an order is picked up by the buyer or if the buyer arranges shipping with their carrier of choice, shipping charges will be deducted and packing charges will apply to the invoice. 

Every shipment is packed in a double-walled carton with foam peanuts, when necessary, to insure the safety of the shipment. This type of packaging is essential, in most cases, to help insure that items arrive safely. Fixtures are combined in the least amount of cartons to help save on shipping and packing charges unless the customer requests otherwise. Please consider the size of the shades ordered to make sure that sufficient room is available to deliver, store, unpack, and dispose of any unwanted packing material. Moon Shine is not responsible for issues with delivery, storage, unpacking, or disposal of any packing materials used in any shipment. It is the responsibility of the customer to accept delivery, store, unpack, and dispose of materials using their best judgment. Recycling is recommended. Any extra charges related to the delivery of a shipment that were not disclosed by the customer when the order was placed will be billed to the customer.  Such charges include, but are not limited to, residential, construction site, refusal of shipment for any reason, additional delivery attempts, inside delivery (when driver must carry shipment inside the building), scheduled delivery time, and address corrections.  


No claims will be accepted by Moon Shine 10 days after the receipt of the merchandise. If the color or pattern is incorrect on your order, it may not be a manufacturing mistake.  Even if you requested material samples from Moon Shine, those material samples were made from a different dye bath than your shades or were applied by a different artist on staff since all patterns are hand applied.  We only ship orders with colors and patterns matching within a narrow, acceptable range.  However, like ceramic tiles, there can be variation on orders where multiple dyebaths are used.  This is also why it is a good idea to order pairs of shades on the same order, and not one at a time, to insure a color match. Unless you sent a color or pattern sample back to us to specifically match (either from the material samples we sent or another source), there may be slight variation.  If you are concerned about this, please contact Moon Shine, and we will be happy to discuss what to expect with your specific order.  Returns are not accepted since all orders are custom made. However, exchanges will be accepted under certain circumstances and will require the written approval of a Moon Shine representative (RMA#).  Shipping charges for an exchange are the responsibility of the customer unless prior arrangements have been made with Moon Shine.  Depending on the type of item or the condition of the merchandise upon arrival at Moon Shine, it may be subject to a 15% restocking fee.  However, all George Nelson lighting and fiberglass shell chair and accessories sales are final.  If you have any problems or concerns, please call us at 830-935-2350.  We will be happy to discuss your options.  Our goal is to make our customers happy.

Any shipment returned without prior approval will be refused and returned to the buyer at the buyer's expense.

By issuing payment for a Moon Shine order, the buyer automatically agrees to these terms and conditions.
 
Call 830-935-2350 for complete instructions on installation and bulb changing for ceiling mounted fixtures. Moon Shine is not responsible for injury or death while installing, cleaning, bulb changing, maintaining, repairing, or removal of any Moon Shine Lamp and Shade fixture.


November 1, 2008

After I picked my jaw off the floor I thought I should thank you! You made those shades to quickly and I can't wait to see them. The question now is if I give them to my husband early for his big birthday.

- Heather

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